There Have Been Multiple Incidents Recorded by the Service Desk

question 11

Multiple Choice

There have been multiple incidents recorded by the Service Desk. It appears that the network is congested due to multiple connections. What kind of actions should the Service Desk analyst take in this instance?

• A) They should ask the Capacity Manager to expand the capacity of the network
• B) They should ask the Problem Manager to look into the problem right away
• C) They should ask the Security Manager to check whether too many authorizations may have been issued.
• D) They should ask the Service Level Manager to revise the Service Level Agreements (SLA) with a decreased availability target

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Definitions:

Automobile

A wheeled motor vehicle used for transportation, typically powered by an internal combustion engine or electric motor.

Title

The ownership of the goods.

Construction Lien

A legal claim against a property by a contractor or subcontractor who has not been paid for work performed or materials supplied in improving that property.

Building Contract

A legal agreement between a property owner and a contractor outlining the construction or renovation of a building, including terms like scope of work, payment, and timelines.