Which of These Activities Is Carried Out as Part of 'Problem

question 157

Multiple Choice

Which of these activities is carried out as part of 'problem management'?

• A) Creating incident records
• B) Diagnosing and resolving incidents
• C) Escalating incidents to a support team for resolution
• D) Trend analysis of incident records

---

Definitions:

Task Orientation

Focuses on completing and managing tasks efficiently with clear objectives and performance criteria.

Initial

Pertaining to the beginning or first stage of a process or series of events.

Conformity to Norms

The act of aligning behaviors, attitudes, and practices with the established standards or expectations of a group or society.

Team Performance

The level of effectiveness and efficiency with which a team achieves its goals and objectives.