What Are the MOST Important Skills Required by Service Desk

question 112

Multiple Choice

What are the MOST important skills required by service desk staff?

• A) Incident analysis skills
• B) Technical skills
• C) Problem resolution skills
• D) Supplier management skills

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Definitions:

Latent Class Analysis

A statistical method used to identify subgroups within a population that share certain characteristics, without these groups being previously known.

Uncertainty Avoidance

A cultural dimension that reflects the degree to which societies tolerate ambiguity and uncertainty.

Return Rate

The percentage of participants who continue or complete a study or respond to follow-up surveys, crucial for the validity of research findings.

Correlation Designs

Research designs used to measure and analyze the relationships between two or more variables without implying causation.