Which Practice Requires That Staff Demonstrate Excellent Customer Service Skills

question 181

Multiple Choice

Which practice requires that staff demonstrate excellent customer service skills, such as empathy and emotional intelligence?

• A) Problem management
• B) Supplier management
• C) Release management
• D) Service desk

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Definitions:

Ophthalmology

A branch of medicine dealing with the anatomy, physiology, and diseases of the eye.

Trichiasis

An eye condition where eyelashes grow inward, touching the eyeball and potentially causing discomfort or damage.

Trich

Short for Trichomoniasis, a sexually transmitted infection caused by the parasite Trichomonas vaginalis.

Nyctalopia

A condition often referred to as night blindness, where individuals have difficulty seeing in low light or darkness.