What Should Be Done to Determine the Appropriate Metrics for Measuring

question 145

Multiple Choice

What should be done to determine the appropriate metrics for measuring a new service?

• A) Measuring the performance over the first six months, and basing a solution on the results
• B) Asking customers to provide numerical targets that meet their needs
• C) Asking customers open questions to establish their requirements
• D) Using operational data to provide detailed service reports

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Definitions:

Ledger

A comprehensive collection of a company’s final financial accounts, including assets, liabilities, equity, revenue, and expenses.

Journal

A detailed record where all financial transactions of a business are initially recorded, listed in chronological order.

Chart of Accounts

A systematic list of accounts that a company uses for the organization of its financial transactions and to prepare financial statements.

Salaries Expense

The cost incurred by a company for the salaries of its employees.