What Is the Difference Between a Known Error and a Problem

question 7

Multiple Choice

What is the difference between a Known Error and a Problem?

• A) The underlying cause of a Known Error is known. The underlying cause of a Problem is not known
• B) A Known Error involves an error in the IT infrastructure, A
• C) Problem does not involve such an error.
• D) A Known Error always originates from an Incident. This is not always the case with a Problem
• E) With a Problem, the relevant Configuration Items have been identified. This is not the case with a Known Error.

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Definitions:

Ultimate Consumer

The ultimate consumer refers to the final buyer or user of a product or service who purchases it for personal, not business, use.

For-Profit Businesses

Businesses that are primarily focused on generating profits for their owners and shareholders.

Reseller Goods

Products that are bought and then sold by a business without any modification to the original product.

Business Products

Goods and services that are purchased or leased for commercial use, direct use in producing other goods or services, or for resale.