There Have Been Multiple Incidents Recorded by the Service Desk

question 11

Multiple Choice

There have been multiple incidents recorded by the Service Desk. It appears that the network is congested due to multiple connections. What kind of actions should the Service Desk analyst take in this instance?

• A) They should ask the Capacity Manager to expand the capacity of the network
• B) They should ask the Problem Manager to look into the problem right away
• C) They should ask the Security Manager to check whether too many authorizations may have been issued.
• D) They should ask the Service Level Manager to revise the Service Level Agreements (SLA) with a decreased availability target

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Definitions:

Car-Manufacturing

The process of engineering, designing, and assembling components to produce vehicles, often involving complex supply chains and technologies.

Globalization

The process by which businesses or other organizations develop international influence or start operating on an international scale, leading to the interconnectedness of the world economy.

Socioeconomic Equality

The condition in which access to wealth, opportunities, and resources within a society is distributed evenly across all social and economic groups.

Emerging Markets

Countries with developing economies that are experiencing rapid industrialization and growth, offering significant opportunities for investment but also posing greater risks.