What Is the Best Definition of an Incident Model

question 10

Multiple Choice

What is the best definition of an Incident Model?

• A) A type of incident involving an authorized Configuration Item (CI)
• B) The template used by Service Desk analysts to record incidents
• C) A set of pre-defined steps to be followed when dealing with a known type of incident
• D) An Incident that is easy is solved at first contact

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Definitions:

Drug Addiction

A chronic disease characterized by compulsive drug seeking and use, despite harmful consequences.

Metabolic Syndrome

A cluster of conditions that occur together, increasing the risk of heart disease, stroke, and diabetes; these conditions include increased blood pressure, high blood sugar, excess body fat around the waist, and abnormal cholesterol levels.

Resonance Structures

Representations of a molecule showing different possible positions for double bonds and lone pairs, indicating the molecule's delocalized electrons.

Sigma Complex

An intermediate in certain chemical reactions characterized by a covalent bond (sigma bond) between the reactant and a metal atom from the catalyst.