Which Three Processes Are Part of the ITILv3 Service Operation

question 34

Multiple Choice

Which three processes are part of the ITILv3 Service Operation? (Choose three.)

• A) service-level management
• B) change management
• C) incident management
• D) problem management
• E) release and deployment management
• F) event management

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Definitions:

Whistle-Blowing

The process of disclosing activities or information considered to be unethical, incorrect, or illegal within a private or public organization.

Unethical Behavior

Actions that violate moral or professional standards of conduct, often prioritizing personal gain over ethical principles.

Ethical Behavior

Acting in ways consistent with societal standards of what is right and just, often guided by moral principles.

Organizational Stories

Narratives shared within an organization that convey values, norms, and practices, often shaping the culture and identity of the organization.