Which Three Tasks Can an Agent Perform Using Email? (Choose

question 69

Multiple Choice

Which three tasks can an agent perform using email? (Choose three.)

• A) save the response as a draft
• B) send the response to the supervisor for review
• C) transfer the email to another CSQ
• D) transfer the email to another agent
• E) mark the email as urgent
• F) mark the email as junk

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Definitions:

Attribute

A quality or feature regarded as a characteristic or inherent part of someone or something.

Social Influence

An interaction process in which one person’s behavior causes another person to change an opinion or to perform an action that he or she would not otherwise do.

Influence

The capacity to have an effect on the character, development, or behavior of someone or something.

Effectiveness

The degree to which objectives are achieved and the extent to which targeted problems are solved, in various contexts including business, therapy, and medicine.