An Organization Wants to Collect an Account Number from a Customer

question 70

Multiple Choice

An organization wants to collect an account number from a customer via IVR prompting. Then, using a keystroke macro, the customer wants to insert the account number into the account number field in the agent's CRM desktop application. The keystroke macro will also initiate the CRM desktop application, executing a database lookup from the CRM Database server to retrieve the customer record. Assuming the organization wants the lowest cost solution, what product does this organization need for this capability?

• A) Cisco Unified CCX Standard
• B) Cisco Unified CCX Enhanced
• C) Cisco Unified CCX Premium
• D) Cisco Unified CCX Enterprise
• E) Cisco Unified IP IVR

Recognize the various types of bonds and their backing securities.

Compare bonds and long-term notes in terms of their dealings with lenders.

Understand the tax implications of owning coupon bonds.

Comprehend the structure and implications of installment notes.

---

Definitions:

Gender Stereotypes

The beliefs and expectations that individuals have concerning the different behavioral tendencies and distribution of personality traits between the sexes.

Physical Aggressive

pertains to behaviors that are intended to cause harm or physical injury to another person.

Dominance Seeking

The behavior or tendency to assert control or influence over others, often seen in social and hierarchical contexts.

Degrouping

A general decline in the importance of cliques over the course of the high school years.