A Preview Outbound Dialer Uses Which Source and Destination Resources

question 80

Multiple Choice

A preview outbound dialer uses which source and destination resources?

• A) a CTI port to the customer
• B) the ACD line of the agent to the customer
• C) the personal line of the agent to the customer
• D) a CTI port to the agent, then redirected to the customer

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Definitions:

Security Selection

The process of choosing individual securities for investment with the goal of achieving the best possible return while managing risk.

Personal Trusts

Legal arrangements where assets are managed by one party for the benefit of another, often used for estate planning and wealth management.

Risk Averse

An investor who will consider risky portfolios only if they provide compensation for risk via a risk premium.

Variable Annuity Contract

An insurance contract that provides future payments to the holder, where the amounts depend on the performance of the investment options chosen.