Which Three Operations Can Be Performed Within the Cisco Finesse

question 55

Multiple Choice

Which three operations can be performed within the Cisco Finesse IP Phone Age (IPPA) ? (Choose three.)

• A) A supervisor can use Finesse IPPA to act as an agent and accept calls.
• B) An agent can sign in to Finesse IPPA and initiate call recording.
• C) A supervisor can sign in to Finesse IPPA and initiate call recording.
• D) An agent using Finesse IPPA can enter Not Ready, Sign-out, and Wrap-up reasons.
• E) Agents can log in to Finesse IPPA with Cisco Unified CCX deployed using a Standard license.

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Definitions:

Subcutaneous Injections

Involves injecting medication into the tissue layer between the skin and the muscle, often used for vaccines or hormone therapies.

Cutaneous Skin Layer

the outermost layer of the skin, known as the epidermis, which serves as a protective barrier against environmental threats.

Natural Immunity

The immunity one is born with, providing immediate protection from pathogens through physical barriers, like the skin, and innate immune responses.

Antibodies

Protein substances carried by cells to counteract the effect of an antigen.