A Preview Outbound Dialer Uses Which Source and Destination Resources

question 80

Multiple Choice

A preview outbound dialer uses which source and destination resources?

• A) a CTI port to the customer
• B) the ACD line of the agent to the customer
• C) the personal line of the agent to the customer
• D) a CTI port to the agent, then redirected to the customer

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Definitions:

Overregularization

A language development error where children apply standard grammatical rules too broadly, often leading to incorrect verbal forms or constructions.

Gestalt Psychology

The school of psychology that emphasizes the tendency to organize perceptions into wholes and to integrate separate stimuli into meaningful patterns.

Insight

The sudden realization of a problem's solution; often considered a key component in creativity.

Psycholinguistic Theory

A framework that studies how psychological factors, including cognition, emotion, and social relationships, influence language learning and use.