Erlang Calculations Are Used to Size Contact Center Resources

question 44

Multiple Choice

Erlang calculations are used to size contact center resources. Which two resources are sized by using Erlang-B? (Choose two.)

• A) agents
• B) IVR ports
• C) PSTN gateway trunks
• D) reporting ports

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Definitions:

Phobias

Powerful, unwarranted dread towards certain entities, endeavors, or circumstances prompting one to steer clear of them.

Resistance

Opposition, either physical or psychological, to a force, influence, or movement.

Classical Psychoanalysts

refer to psychoanalysts who adhere to the original principles and methods of psychoanalysis developed by Sigmund Freud, focusing on unconscious motivations and childhood experiences.

Maladaptive Behaviors

Behaviors or actions that inhibit a person’s ability to adjust healthily to particular situations.