In Cisco Finesse 10

question 18

Multiple Choice

In Cisco Finesse 10.0(x) , Which is the last operation a supervisor needs to perform in order to intercept the call?

• A) after a supervisor has transferred the call
• B) after a supervisor has selected a talking agent for monitoring
• C) after a supervisor has started monitoring a call
• D) after a supervisor has barged into a call

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Definitions:

Total Assets

The combined value of all owned resources that have economic value and can provide future benefits to the business.

Return On Assets

A profitability ratio that measures how efficiently a company uses its assets to generate profit.

Return On Equity

An indicator of financial performance determining how effectively a company uses shareholders' funds to generate income, reflecting efficiency in utilizing investor capital.

Profit Margin

A measure of profitability calculated as net income divided by revenue, or net profits divided by sales.