Which Three Statements About the Cisco Unified Customer Voice Portal

question 39

Multiple Choice

Which three statements about the Cisco Unified Customer Voice Portal Post Call Survey are true? (Choose three.)

• A) For reporting purposes, the Post Call Survey call has the same CallGUID and call context as the original inbound call.
• B) For reporting purposes, the Post Call Survey call has the ICM Router Key and call context from the original inbound call.
• C) The call context for the Post Call Survey includes all contexts up to the point where the call is transferred to the agent. Context that the agent creates after the transfer is not included in the Post Call Survey context.
• D) This feature lets you configure a call flow that, after the caller disconnects from the agent, optionally sends the call to a dialed number configured for a Post Call Survey.
• E) If you want to use the Post Call Survey feature through Unified CVP, you must configure it on the reporting server. Also, you can configure the Unified ICM script to toggle the use of Post Call Survey off and on.
• F) If you want to use the Post Call Survey feature through Unified CVP, you must configure it on the call server. Also, you can configure the Unified ICM script to toggle the use of Post Call Survey off and on.

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Definitions:

Deflect Attention

A method of avoiding focus or scrutiny by redirecting it towards something else.

Emotional Intelligence

The capacity to be aware of, control, and express one's emotions, and to handle interpersonal relationships judiciously and empathetically.

Compromise

A compromise is an agreement or settlement of a dispute that is reached by each side making concessions.

Communication

The exchange of information, thoughts, messages, or emotions between individuals or groups through various means, including speaking, writing, or using common symbols.