Which Three Features or Functionalities Does Cisco Unified Communications Manager

question 6

Multiple Choice

Which three features or functionalities does Cisco Unified Communications Manager provide for Cisco Unified CCE and Cisco Unified Customer Voice Portal? (Choose three.)

• A) transfer call routing from agent to agent
• B) CTI data on Cisco Agent Desktop screen pop
• C) Courtesy Callback
• D) Cisco Mobile Agents
• E) Cisco Extension Mobility for agents
• F) call queuing

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Definitions:

Social Support

The assistance and encouragement provided by others, which can be emotional, informational, or practical, contributing to an individual's well-being.

Stress

A physical or emotional response to external pressures or demands that are perceived as challenging or threatening one's well-being.

Job Resources

Elements within a job or work environment that help individuals achieve work goals, reduce job demands, and stimulate personal growth and development.

Categories

Distinct groups or classes into which items or concepts with similar characteristics are organized.