Which Option Describes the Impact of Using a Requalify Call

question 52

Multiple Choice

Which option describes the impact of using a Requalify Call node in a routing script for the Cisco Unified Contact Center Enterprise system?

• A) The call type is changed and continues the current script execution.
• B) The call is reset to the new call type, like a new call with all counters reset to zero.
• C) There is no impact, and the call type is used only for the initial script selection process.
• D) The call is reclassified and the system executes a new routing associated with that call type.

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Definitions:

Attribution Theory

The view that people act as intuitive scientists when they observe other people’s behavior and infer explanations about why those people acted the way they did.

Intuitive Scientists

A theory suggesting that people often act like amateur scientists, attempting to understand and predict other people's behavior by forming hypotheses and making deductions.

Social Cognition Theory

A theory that focuses on how people process, store, and apply information about other people and social situations, emphasizing the role of cognitive processes in understanding social interaction.

Causal Attribution

The process of identifying the cause of an event or behavior, attributing it either to internal dispositions or to external situations.