Which Three Methods Ensure That Cisco Unified Contact Center Enterprise

question 37

Multiple Choice

Which three methods ensure that Cisco Unified Contact Center Enterprise route requests that experience unexpected scripting conditions are counted as default-routed rather than errors in call type reports? (Choose three.)

• A) Test your scripts to ensure that all routing logic is correct.
• B) Configure default labels for each dialed number using the Configuration Manager.
• C) Include a Termination node with Termination type of default label for all scripts in which there is some unexpected input.
• D) In all routing scripts, account for failure by creating a path for calls that encounter unexpected conditions.
• E) Configure default labels for each skill group using the Configuration Manager.
• F) In all routing scripts, account for failure by triggering one of the congestion control features to handle the call.

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Definitions:

Structural Integration

A concept in organization development focusing on aligning the structure of an organization with its objectives.

Cultural Differences

Variations in the norms, values, beliefs, and practices among people from different backgrounds or societies.

Empathy

The ability to understand and share the feelings of another person, allowing for better communication and interpersonal relationships.

Tolerance

The acceptance and open-mindedness towards differences in opinions, beliefs, and practices among individuals or groups.