Refer to the Exhibit

question 39

Multiple Choice

Refer to the exhibit. In a Cisco Finesse 10.0(x) deployment, an agent with single line 89XX hard phone is having trouble logging in to the desktop. The error message highlighted has been found in the PG jgw1 log file. Which option describes the likely cause of this error?

• A) PG user does not have "Standard CTI Allow Control of Phones supporting ConnectedXfer and conf user group" role.
• B) In the peripheral gateway, Agent Phone Line Control not set to "All Lines".
• C) Phone line does not have the Maximum Number of Calls and Busy trigger setting set to 2 and 1 respectively.
• D) Phone Join Across Lines feature is enabled.
• E) MAC address of the phone not associated with PG user.

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