Refer to the Exhibit

question 13

Multiple Choice

Refer to the exhibit. In a Cisco Finesse 10.0(x) deployment, an agent with single line 89XX hard phone is having trouble logging in to the desktop. The error message highlighted has been found in the Jgw1log file. Which option describes the likely cause of this error?

• A) MAC address of the phone not associated with PG user.
• B) PG user does not have "Standard CTI Allow Control of Phones supporting ConnectedXfer and conf user group" role.
• C) In the peripheral gateway, Agent Phone Line Control not set to "All Lines".
• D) Phone Join Across Lines feature is enabled.
• E) Phone line does not have the Maximum Number of Calls and Busy Trigger setting set to 2 and 1 respectively.

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Definitions:

Expected Costs

These are forecasted or estimated costs for a product, project, or operation based on historical data and future projections.

High-Low Method

A technique used in cost accounting to estimate fixed and variable costs associated with production or operations.

Variable Cost

Costs that change directly and proportionally with the level of output or production volume, such as raw materials and direct labor.

Electrical Cost

The expense associated with the consumption of electricity in a business or home.