In Cisco UCCE 10

question 20

Multiple Choice

In Cisco UCCE 10.0(x) Outbound Option, the Routing and Administrative scripts are needed for the solution to work properly. Which two statements describe the functionality of the Administrative script? (Choose two.)

• A) transfers a call to IVR as a part of IVR campaign
• B) transfers a call to IVR or Non-IVR for Answering machine or abandon calls
• C) controls a percentage of agents to be used in a campaign skill group
• D) reserves agents for specific outbound campaign
• E) enables and disables skill group for an outbound campaign

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Definitions:

Poor People

Individuals or groups living below the poverty line, often struggling with lack of financial resources, access to basic needs, and opportunities.

Official Definition

An authorized or formally recognized explanation or meaning of a term or concept.

Intergenerational

Pertaining to relationships or interaction between different generations.

Occupational Mobility

The ability of individuals to move between different job positions or career paths, often as a measure of socioeconomic flexibility and opportunities.