In Cisco UCCE 10

question 20

Multiple Choice

In Cisco UCCE 10.0(x) Outbound Option, the Routing and Administrative scripts are needed for the solution to work properly. Which two statements describe the functionality of the Administrative script? (Choose two.)

• A) transfers a call to IVR as a part of IVR campaign
• B) transfers a call to IVR or Non-IVR for Answering machine or abandon calls
• C) controls a percentage of agents to be used in a campaign skill group
• D) reserves agents for specific outbound campaign
• E) enables and disables skill group for an outbound campaign

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Definitions:

John Rolfe

An early English settler in Virginia who is credited with the first successful cultivation of tobacco as a cash crop, which significantly influenced the colony's economy.

Pocahontas

A Native American woman notable for her association with the colonial settlement at Jamestown, Virginia, and her role in fostering peace between Native Americans and English settlers.

Peaceful Co-Existence

A principle suggesting that nations or ideologies with differing viewpoints can live alongside each other without conflict, often associated with Cold War era diplomacy.

Massachusetts Bay

A region in New England, central to the early British colonization of North America, known for the founding of the Massachusetts Bay Colony in 1630 by Puritan settlers seeking religious freedom.