Which Two Descriptions of the Customer Journey Are True? (Choose

question 86

Multiple Choice

Which two descriptions of the customer journey are true? (Choose two.)

• A) The customer journey has eight phases to deliver business outcomes.
• B) It spans the spectrum from business vision to value realization.
• C) It is a business-centric view of the customer business.
• D) It is an IT-centric view of their business needs.
• E) It starts with the customer's technology vision.

---

Definitions:

Ethical Review Board

A committee tasked with reviewing research proposals to ensure that ethical standards are met and that participants are protected from harm.

Physical Risk

The possibility of sustaining bodily injury or harm during the performance of an activity or due to exposure to physical hazards.

Monetary Cost

The amount of money that must be paid to buy, maintain, or use something.

Informed Consent

Informed consent is a process in which researchers provide potential participants with all relevant information about a study, ensuring they understand the risks and benefits before agreeing to participate.