Which Activity Occurs in the Loyalty Phase of the Customer

question 39

Multiple Choice

Which activity occurs in the loyalty phase of the customer relationship lifecycle?

• A) Gain credibility with the customer to establish them as an advocate
• B) Establish yourself as a trusted advisor.
• C) Continue to effectively develop your relationship with the customer.
• D) Understand the customer and their critical needs.

---

Definitions:

Family Communication

involves the ways in which family members interact and convey information, emotions, and meanings to each other, critical for healthy familial relationships.

Extramarital Affair

A romantic or sexual relationship that occurs outside of marriage and violates the marital commitment.

Crisis Intervention

An immediate and short-term psychological care aimed at assisting individuals in a crisis situation to restore equilibrium to their biopsychosocial functioning and to minimize the potential for psychological trauma.

Superficial Cuts

Minor injuries resulting from a sharp object breaking the skin, typically not deep enough to affect muscles or other underlying tissues.