A Customer Is Coming Up for Renewal in 180 Days

question 37

Multiple Choice

A customer is coming up for renewal in 180 days for three solutions. One of the solutions has not been fully enabled. The other two solutions are in regular use in production. How should the Customer Success Manager address the one solution that has not been fully enabled?

• A) Contact the services team and request that they reach out to the customer to address the solution
• B) Make the renewals manager aware that the one solution is not fully implemented but the other two are fine
• C) Investigate why the customer has not enabled the solution and work with the sales and renewals teams to address the issue
• D) No action is needed because the customer will probably renew and you can address the issue after the renewal

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Definitions:

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The set of laws that govern how members of a society are to behave, outlining rights and duties, as opposed to procedural law which outlines how those laws are enforced.

Procedural Law

Part of the legal system that dictates the process and methods by which the law is practiced and enforced.

Regulations

Rules or directives made and maintained by an authority to control or govern conduct within its scope of jurisdiction.

Statutes

Written laws passed by a legislative body at the federal, state, or local level.