What Is the Term for the Gap Between the Features

question 29

Multiple Choice

What is the term for the gap between the features and functions that customers purchase and the features and functions that they use?

• A) capability gap
• B) financial gap
• C) consumption gap
• D) organizational gap

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Definitions:

Independent Variable

In an experimental setup, the variable that is deliberately manipulated or changed to observe its effect on a dependent variable.

Dependent Variable

Factor affected by independent variables.

Correlation

A statistical measure that indicates the extent to which two or more variables fluctuate together.

Open Systems Theory

The assumption that organizations are systems that interact with their environments to obtain resources or inputs and transform them into outputs returned to the environment for consumption.