Which Method Is Directly Associated with Evaluating a Customer Outcome

question 30

Multiple Choice

Which method is directly associated with evaluating a customer outcome?

• A) milestones
• B) key performance indicators
• C) metrics
• D) benchmarks

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Definitions:

Decentralization

The delegation of decision-making authority from central management to lower levels in the organizational hierarchy, often to improve the responsiveness and flexibility of a company.

Advantage

A favorable position or condition that puts one in a better position compared to others, often used in the context of competitive scenarios.

Franchisor

The entity that provides a franchise.

Franchisee

The entity that pays for a franchise.