Which Item Should the Customer Success Manager Focus on to Enable

question 19

Multiple Choice

Which item should the Customer Success Manager focus on to enable the adoption of a software solution?

• A) KPI that will be improved by the new product solution
• B) current existing products that are being displaced by the solution
• C) current configuration guide of the product solution
• D) product use case that will achieve the desired outcome

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Definitions:

Close Supervision

The practice of overseeing subordinates' work and tasks closely to ensure compliance and performance standards are met.

Take Initiative

The act of taking the first step or move in a situation without waiting for others to act.

Shared Ownership

A form of property ownership where multiple parties hold rights to use or possess property, often seen in businesses and real estate.

Tight Control

A management approach that relies on closely monitoring and controlling organizational activities and processes.