Which Two Actions Should the Customer Success Manager Take Throughout

question 15

Multiple Choice

Which two actions should the Customer Success Manager take throughout the quarter to support their customer? (Choose two.)

• A) No action is necessary as long as the health index is green
• B) Observe the online image of the customer
• C) Review and update the success plan for ongoing activities
• D) Manage the service issues and escalations
• E) Join the sales and marketing strategy meetings

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Definitions:

Cretaceous

The last period of the Mesozoic Era, marked by significant geological events and the extinction of dinosaurs.

Pleistocene

The geological epoch from about 2.6 million to 11,700 years ago, characterized by the last ice ages and the emergence of Homo sapiens.

Carboniferous

A geologic period and system that spans 60 million years from the end of the Devonian Period 358.9 million years ago, to the beginning of the Permian Period.

Ordovician

A geologic period and system of the Paleozoic Era, occurring around 485 to 444 million years ago, noted for its high levels of marine biodiversity.