The Customer Success Manager Notices That Their Customer Has Delayed

question 38

Multiple Choice

The Customer Success Manager notices that their customer has delayed going into production. Which action does the Customer Success Manager consider?

• A) Suggest that the customer replace their existing staff
• B) Provide the customer with a chargeable deployment service
• C) Re-enforce the time to value of the solution
• D) Give the customer a discount on a future purchase

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Definitions:

Psychoanalytic Theory

A theory of personality organization and the dynamics of personality development that guides psychoanalysis, the clinical method for treating psychopathology.

Humanistic Perspective

A psychological approach emphasizing individual potential for growth and the role of unique perceptions in guiding behavior and mental processes.

Unconscious Motivations

Drives and desires that influence an individual's thoughts and behaviors without their conscious awareness.

Growth Potential

Growth potential refers to the capacity for significant development or improvement, whether in the context of an individual's abilities, the expansion of an organization, or the progress of a society.