A Customer Is Coming Up for Renewal in 180 Days

question 37

Multiple Choice

A customer is coming up for renewal in 180 days for three solutions. One of the solutions has not been fully enabled. The other two solutions are in regular use in production. How should the Customer Success Manager address the one solution that has not been fully enabled?

• A) Contact the services team and request that they reach out to the customer to address the solution
• B) Make the renewals manager aware that the one solution is not fully implemented but the other two are fine
• C) Investigate why the customer has not enabled the solution and work with the sales and renewals teams to address the issue
• D) No action is needed because the customer will probably renew and you can address the issue after the renewal

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Definitions:

Uncollectible Accounts

Accounts receivable that a company does not expect to collect due to customers' inability to pay.

Percentage of Sales

A financial ratio that helps determine the relative profitability of a product by comparing the percentage of total sales that the product represents.

Aging Analysis

A method used to estimate the collectability of accounts receivable by categorizing them according to their age, usually in 30-day increments.

Historical Relationship

Refers to the analysis of past interactions or correlations between variables to predict future trends or behaviors.