From a Customer Success Perspective, Which Reason to Monitor Your

question 3

Multiple Choice

From a Customer Success perspective, which reason to monitor your customer's health is the most important?

• A) It provides the opportunity to address any changes in the customer's experience or actions around the solution
• B) It allows the customer to identify unused licenses so they can be addressed via a service improvement plan
• C) Understanding your customer's health directly enables renewals
• D) It gives the customer valuable insight so they can automatically renew critical on time

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Definitions:

Alveoli

Little vesicles in the lungs responsible for the transfer of oxygen and carbon dioxide.

Cartilage

A firm, flexible connective tissue found in various forms in the human body such as joints, rib cage, and ear structure.

Distal End

Referring to the end of a limb or structure that is farthest from the point of attachment or the trunk of the body.

Trachea

The part of the respiratory tract between the larynx and the bronchial tree that is tubular and made of rings of cartilage and smooth muscle; also called the windpipe.