What Is the Term for the Gap Between the Features

question 29

Multiple Choice

What is the term for the gap between the features and functions that customers purchase and the features and functions that they use?

• A) capability gap
• B) financial gap
• C) consumption gap
• D) organizational gap

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Definitions:

Employee Empowerment

The practice of giving employees the autonomy, resources, and skills to make decisions and contribute to the company's success.

Values-based

Decision-making or actions that are guided by personal values and ethical beliefs rather than solely by the pursuit of profit or practical outcomes.

Organizational Culture

Refers to the shared values, beliefs, and norms that influence the way employees think, feel, and behave within an organization.