Which Item Should the Customer Success Manager Focus on to Enable

question 19

Multiple Choice

Which item should the Customer Success Manager focus on to enable the adoption of a software solution?

• A) KPI that will be improved by the new product solution
• B) current existing products that are being displaced by the solution
• C) current configuration guide of the product solution
• D) product use case that will achieve the desired outcome

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Definitions:

Loaded

Often relates to questions or statements designed to elicit emotional responses or contain an implicit assumption.

Yea-Saying

The tendency of respondents to agree with statements or questions regardless of their actual opinion, often leading to bias in survey responses.

Loaded

A term used to describe questions or statements that are designed to elicit emotional responses or include assumptions, potentially biasing the response.

Simplistic

An approach or explanation that oversimplifies a concept or issue, often ignoring complexities and nuances.