Refer to the Exhibit

question 33

Multiple Choice

Refer to the exhibit. The graph shows a customer with a software product and highlights the number of paid-for licenses (shown with the orange line) and the number of users actively using the product (shown with the blue line) . Which statement about the customer is true?

• A) The customer has a high probability to renew and will include an expanded opportunity
• B) The customer's usage is too low to correctly measure the chance of their retention
• C) The customer has increased usage, which shows a strong indicator of renewal
• D) The customer's usage has seen a recent decline and the chance of them churning will be higher

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Definitions:

Average Selling Price

The average price at which a particular product or range of products is sold over a specific period.

Standardize Residuals

The process of converting residuals from a regression analysis into a standard scale to identify outliers or make comparisons.

Variance

An indicator of the variability or extent to which a collection of data values is spread out from their average.

API Gravity

A measure of how heavy or light a petroleum liquid is compared to water, used to classify oils.