The Customer Success Manager Notices That Their Customer Has Delayed

question 38

Multiple Choice

The Customer Success Manager notices that their customer has delayed going into production. Which action does the Customer Success Manager consider?

• A) Suggest that the customer replace their existing staff
• B) Provide the customer with a chargeable deployment service
• C) Re-enforce the time to value of the solution
• D) Give the customer a discount on a future purchase

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Definitions:

Control

In scientific research, the standard against which experimental observations are compared, often a group that does not receive the experimental treatment.

Adjustment Versus Transcendence

A concept contrasting the process of adapting to existing conditions with surpassing or going beyond these conditions.

Alienation

Alienation is the feeling of being isolated or estranged from oneself, others, or society, often discussed in psychology and sociology.

Congruent

The state of being in harmony or agreement, often used to describe authenticity or consistency between one's internal feelings and external expressions.