When Customers Perform Steps in the Service Operation Independently,it Is

question 32

True/False

When customers perform steps in the service operation independently,it is called do-it-yourself (DIY).

---

Definitions:

Residual Value

The estimated amount that an asset is worth at the end of its useful life.

Net Income

What a company ultimately makes, after subtracting everything it spends including taxes and costs, from the revenue it generates.

Average Rate

The mean rate or level for a particular variable over a specified period, often used in reference to interest or exchange rates.

Present Value Methods

Techniques used to determine the current worth of a future stream of cash flows, discounted at a particular rate.