In a Service Operation,processes That Are Buffered from the Customer

question 76

Multiple Choice

In a service operation,processes that are buffered from the customer are typically performed

• A)online.
• B)in the back office.
• C)in the front office.
• D)in the region of direct interaction.

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Definitions:

Overhead Cost

Represents the expenses not directly tied to the production of goods or services, including rent, utilities, and administrative costs.

Direct Labor Cost

The cost of wages and benefits for employees who are directly involved in manufacturing a product or delivering a service.

Manufacturing Overhead

All indirect costs associated with the production process, excluding direct materials and direct labor costs.

Job Cost Sheet

A job cost sheet is a document that records the costs associated with a specific job or batch, tracking materials, labor, and overhead.