A Customer Relationship Management System (CRMS)

question 50

Multiple Choice

A Customer Relationship Management System (CRMS)

• A)helps maintain relationships with individual customers.
• B)keeps track of customer requirements.
• C)enhances the customer experience.
• D)all of the above.

---

Definitions:

Tone

The attitude or mood conveyed by an author in their writing, which can influence how the message is perceived by the reader.

Press Release

An official statement issued to the media and other stakeholders to announce significant information or news regarding an organization.

Report

A structured document or presentation that provides information or analysis on a specific topic, often resulting from research or investigation.

Unimportant

Lacking in significance, value, or impact; not important.