Scores on 9 and 10 on a Simple Feedback System

question 49

Multiple Choice

Scores on 9 and 10 on a simple feedback system used to measure the net promoter score (NPS) represent customers who are

• A)detractors.
• B)neutral.
• C)promoters.
• D)none of the above.

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Definitions:

Vicarious Reinforcement Learning

A process by which individuals learn to replicate or avoid behaviors based on the observed consequences of those behaviors for someone else.

Insight Learning

A form of problem solving where the solution is suddenly realized after a period of reflection, rather than through trial and error.

Trial-And-Error Learning

A problem-solving method involving repeated, varied attempts until success, or a solution is achieved.

Insight Learning

A form of learning characterized by the sudden realization of the solution to a problem, often without reliance on trial-and-error.