Scores on 9 and 10 on a Simple Feedback System

question 49

Multiple Choice

Scores on 9 and 10 on a simple feedback system used to measure the net promoter score (NPS) represent customers who are

• A)detractors.
• B)neutral.
• C)promoters.
• D)none of the above.

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Definitions:

Cohorts

Groups of people banded together or treated as a group, often used to refer to a category of people who share a common demographic or statistical characteristic within a specified time frame, such as birth year.

Cross-Sectional Studies

Research methods that analyze data from a population, or a representative subset, at a specific point in time.

Midlife Transition

A period typically occurring in middle adulthood when individuals reassess their life goals, achievements, and direction, often leading to significant life changes or adjustments.

Physical Deterioration

The gradual decline in the physical condition and functionality of the human body as a result of aging or disease.