Why Are Estimates Expressed in Terms of Story Points Difficult

question 8

Multiple Choice

Why are estimates expressed in terms of story points difficult to explain outside of the team?

• A) It requires a comparison to a benchmark, which typically varies from team to team.
• B) It requires a deeper understanding of the technical approach to implement each story.
• C) It requires breaking the stories down into Sprint Backlog Items, which only the team can do.

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Definitions:

Moments of Truth

Critical points of interaction between a customer and a company, which significantly impact the customer's perception and satisfaction.

Customer's Standard Expectations

The basic level of service or product quality that customers believe they will receive from a business.

Service Design Technique

A methodological approach to designing services with the goal of ensuring that service interfaces are useful, usable, and desirable from the client's perspective.

Full-service Restaurant Meals

Meals offered in restaurants where the service includes several courses served to the customer’s table, involving a higher level of service compared to fast-food or self-service establishments.