Capacity Management Is a Process to Ensure IT Infrastructure Is

question 35

Multiple Choice

Capacity management is a process to ensure IT infrastructure is used efficiently and that it is provided at the right time and price in the needed volumes. Which ISO/IEC 20000 process group does Capacity management belong to?

• A) Control processes
• B) Resolution processes
• C) Relationship processes
• D) Service delivery processes

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Definitions:

Harassment

Unwanted conduct affecting the dignity of men and women in the workplace; it can be related to age, sex, race, disability, religion, sexual orientation, or any other personal characteristic.

Absenteeism

The habitual non-presence of an employee at their job, which can be a sign of dissatisfaction or personal issues.

Burnout

A state of emotional, physical, and mental exhaustion caused by excessive and prolonged stress, often resulting from workplace pressures.

Turnover

The rate at which employees leave a company and are replaced by new employees.