Which of These Statements About Service Desk Staff Is CORRECT

question 154

Multiple Choice

Which of these statements about Service Desk staff is CORRECT?

• A) Service Desk staff should be recruited from people who have high levels of technical skill to minimize the cost of training them
• B) Service Desk staff should be discouraged from applying for other roles as it is more cost effective to keep them in the role where they have been trained
• C) The Service Desk can often be used as a stepping stone for staff to move into other more technical or supervisory roles
• D) The Service Desk should try to have a high level of staff turnover as the training requirements are low and this helps to minimize salaries

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