Which of the Following Are the Two Primary Elements That

question 123

Multiple Choice

Which of the following are the two primary elements that create value for customers?

• A) Value on investment (VOI) and return on investment (ROI)
• B) Customer and user satisfaction
• C) Service requirements and warranty
• D) Resources and capabilities

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Definitions:

Avoidant Family

A family system characterized by a reluctance to confront or engage in emotional connections, often avoiding conflicts or emotional expressions.

Strong Feelings

Intense emotional experiences that are powerfully expressed or felt.

Listening Role

The active process of receiving, constructing meaning from, and responding to spoken and/or nonverbal messages in a communication exchange.

Personal Pathology

Patterns of thought, behavior, or emotion that are dysfunctional or maladaptive, often indicating a psychological disorder.