A Consultant Has Made Two Recommendations to You in a Report

question 241

Multiple Choice

A consultant has made two recommendations to you in a report:
1) To include legal terminology in your Service Level Agreements (SLAs)
2) It is not necessary to be able to measure all the targets in an SLA Which of the recommendations conform to Service Level Management good practice?

• A) 1 only
• B) 2 only
• C) Both of the above
• D) Neither of the above

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Definitions:

Natural Resources

Materials or substances that occur in nature and can be used for economic gain, such as minerals, forests, water, and fertile land.

Ethnic Turmoil

Social or political unrest and conflict caused by ethnic differences, which can lead to violence and disruption in societies.

Occupational Safety

Practices and policies in place to ensure the health and safety of employees in the workplace.

Antitrust Issues

Legal matters related to laws that prevent monopolies and promote competition among businesses.