In Which Document Would You Expect to See an Overview

question 410

Multiple Choice

In which document would you expect to see an overview of actual service achievements against targets?

• A) Operational level agreement(OLA)
• B) Capacity plan
• C) Service level agreement(SLA)
• D) SLA monitoring chart(SLAM)

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Definitions:

Period Cost

Expenses on the income statement that are not directly tied to the production process, such as administrative salaries and marketing costs.

Supplier

An entity that provides goods or services to another entity, typically a part of the supply chain.

Product Costs

The costs directly associated with the production of goods, including direct labor, direct materials, and manufacturing overhead.

Inventoriable Costs

Costs that are initially recorded as inventory on the balance sheet and recognized as cost of goods sold only when the inventory is sold.