In Terms of Adding Value to the Business, Which One

question 7

Multiple Choice

In terms of adding value to the business, which one of the following describes service operation s contribution?

• A) The cost of the service is designed, predicted and validated
• B) Measures for optimization are identified
• C) Service value is modeled
• D) Service value is visible to customers

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Definitions:

Neal E. Miller

An American psychologist known for his pioneering work in the study of motivation, learning, and stress.

Avoidance-Avoidance Conflict

A psychological conflict that occurs when a person has to choose between two undesirable options.

Multiple Approach-Avoidance Conflict

A psychological conflict that involves being torn between more than one goal that has both appealing and unappealing aspects.